Energy Equity Protection -- Support Services

The seasoned experts at Satcon® are dedicated to providing you with superior service.

From phone support and diagnostic services to on-site service and priority parts replacement, Satcon has a flexible suite of support services specifically designed to keep your inverters operating at peak performance.

On the job with Satcon

The Industry's Most Comprehensive Services and Support Program

Help Desk

  • Phone support from 10:00 a.m. to 6:00 p.m. EST
  • Inverter monitoring
  • Diagnostic services
  • Engineering consultation
  • Communication support

 

Monitoring

  • Online view of inverter performance and faults
  • Inverter output monitoring

 

Onsite Service

  • Technical support and services
  • Parts replacement
  • Rapid and cost effective faulty equipment
        replacement
  • Commissioning and control servicing
  • Priority access to Satcon technical resources

 

Rapid Response Service

  • Onsite technical support
  • Onsite service personnel dispatched within 24
         hours
  • 24/7 phone and web-based support