Service and Support
Support Services
Depend on Satcon to help you get the most from your inverters.
The seasoned experts at Satcon® are dedicated to providing you with superior service. From phone support and diagnostic services to on-site service and priority parts replacement—Satcon has a flexible suite of support services that are specifically designed to keep your inverters operating at peak performance.
Help Desk
- Phone support from 10:00 a.m. - 6:00 p.m. EST
- Inverter monitoring
- Diagnostic services
- Engineering consultation
- Communication support
Monitoring
- Online view of inverter performance and faults
- Instant transmission of inverter faults through PV Service email program
- Inverter output monitoring
Onsite Service
- Technical support and services
- Parts replacement
- Rapid and cost-effective faulty equipment replacement
- Commissioning and control servicing
- Priority access to Satcon technical resources
Rapid Response Service
- Onsite technical support
- Onsite service personnel dispatched within 48 hours
- 24/7 phone- and web-based support (effective early 2009)